IT Service Desk Customer Service Fundamentals

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种子哈希：961cabc2a85fcc481512aebb70133f01bd45d295
文档大小：2.2 GB
文档个数：68个文档
下载次数：2304次
下载速度：极快
收录时间：2020-03-01
最近下载：2024-09-11
DMCA/屏蔽：DMCA/屏蔽

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文档列表

518163_02_05 - Escalation procedures_ How.mp4 101.6 MB
518163_03_09 - How to effectively manage conflict.mp4 99.4 MB
518163_03_04 - Building rapport through writing_ Style.mp4 98.0 MB
518163_03_03 - Building rapport over the phone, part 2.mp4 95.2 MB
518163_03_02 - Building rapport over the phone, part 1.mp4 95.0 MB
518163_03_07 - Building rapport face-to-face.mp4 93.3 MB
518163_02_03 - When to use mute.mp4 84.7 MB
518163_02_02 - Hold_ The DATE process.mp4 82.2 MB
518163_01_02 - Contact investigation and diagnosis_ Close-ended questions.mp4 81.1 MB
518163_01_06 - Contact resolution.mp4 79.9 MB
518163_03_01 - The value of building rapport with customers.mp4 77.9 MB
518163_04_02 - Learning how to redirect customers.mp4 76.0 MB
518163_01_01 - Contact greeting and validation.mp4 75.3 MB
518163_04_01 - Recovering unsatisfied customers.mp4 74.9 MB
518163_04_08 - Customer behavior profiles_ Timid.mp4 74.5 MB
518163_04_04 - How to say no_ the steps.mp4 71.8 MB
518163_03_06 - Building rapport through writing_ Words.mp4 71.4 MB
518163_02_06 - Transfer procedures.mp4 71.4 MB
518163_04_06 - Customer behavior profiles_ Combative.mp4 70.1 MB
518163_04_07 - Customer behavior profiles_ Chatty.mp4 68.7 MB
518163_04_05 - Customer behavior profiles_ Impassioned.mp4 67.9 MB
518163_03_08 - Refining our message.mp4 61.4 MB
518163_03_05 - Building rapport through writing_ Tone.mp4 56.2 MB
518163_01_07 - Contact closure.mp4 52.3 MB
518163_02_04 - Escalation procedures_ Why.mp4 49.7 MB
518163_02_01 - Placing a contact on hold.mp4 47.0 MB
518163_04_03 - How to say no without saying no.mp4 43.7 MB
518163_01_04 - Contact investigation and diagnosis_ Probing questions.mp4 42.2 MB
518163_01_05 - Contact investigation and diagnosis_ Confirming questions.mp4 36.0 MB
518163_01_03 - Contact investigation and diagnosis_ Open-ended questions.mp4 35.8 MB
518163_00_03 - What makes service desk customer service unique_.mp4 30.5 MB
518163_00_02 - How to get the most value out of this course.mp4 28.7 MB
518163_00_01 - Welcome.mp4 28.1 MB
518163_05_01 - Next steps.mp4 22.4 MB
518163_02_05 - Escalation procedures_ How.en.srt 8.7 kB
518163_03_02 - Building rapport over the phone, part 1.en.srt 8.7 kB
518163_04_02 - Learning how to redirect customers.en.srt 8.7 kB
518163_03_09 - How to effectively manage conflict.en.srt 8.7 kB
518163_03_04 - Building rapport through writing_ Style.en.srt 8.2 kB
518163_03_03 - Building rapport over the phone, part 2.en.srt 7.9 kB
518163_04_07 - Customer behavior profiles_ Chatty.en.srt 7.6 kB
518163_01_02 - Contact investigation and diagnosis_ Close-ended questions.en.srt 7.6 kB
518163_03_07 - Building rapport face-to-face.en.srt 7.6 kB
518163_02_03 - When to use mute.en.srt 7.5 kB
518163_01_01 - Contact greeting and validation.en.srt 7.5 kB
518163_04_01 - Recovering unsatisfied customers.en.srt 7.4 kB
518163_02_02 - Hold_ The DATE process.en.srt 7.2 kB
518163_01_06 - Contact resolution.en.srt 7.2 kB
518163_04_06 - Customer behavior profiles_ Combative.en.srt 7.0 kB
518163_04_04 - How to say no_ the steps.en.srt 7.0 kB
518163_04_08 - Customer behavior profiles_ Timid.en.srt 6.9 kB
518163_03_01 - The value of building rapport with customers.en.srt 6.9 kB
518163_04_05 - Customer behavior profiles_ Impassioned.en.srt 6.4 kB
518163_03_06 - Building rapport through writing_ Words.en.srt 6.3 kB
518163_02_06 - Transfer procedures.en.srt 6.2 kB
518163_04_03 - How to say no without saying no.en.srt 4.8 kB
518163_03_05 - Building rapport through writing_ Tone.en.srt 4.7 kB
518163_03_08 - Refining our message.en.srt 4.7 kB
518163_01_07 - Contact closure.en.srt 4.6 kB
518163_02_04 - Escalation procedures_ Why.en.srt 4.3 kB
518163_02_01 - Placing a contact on hold.en.srt 3.9 kB
518163_01_04 - Contact investigation and diagnosis_ Probing questions.en.srt 3.6 kB
518163_01_05 - Contact investigation and diagnosis_ Confirming questions.en.srt 3.4 kB
518163_01_03 - Contact investigation and diagnosis_ Open-ended questions.en.srt 3.3 kB
518163_00_02 - How to get the most value out of this course.en.srt 2.6 kB
518163_00_03 - What makes service desk customer service unique_.en.srt 2.6 kB
518163_00_01 - Welcome.en.srt 2.5 kB
518163_05_01 - Next steps.en.srt 2.2 kB

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