Cert Prep_ ITIL Foundations

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文档大小：9.2 GB
文档个数：204个文档
下载次数：8912次
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收录时间：2020-03-07
最近下载：2024-10-09
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文档列表

03 Service Management as a Practice/008 Other quality frameworks_ ISO_IEC 20000 and the Plan-Do-Check-Act (PDCA) model.mp4 277.6 MB
07 Life-Cycle Processes_ Part Two/006 Change management.mp4 257.1 MB
06 Life-Cycle Processes_ Part One/014 IT Service Continuity Management.mp4 226.1 MB
06 Life-Cycle Processes_ Part One/009 Service Level Management_ Overview and key concepts.mp4 200.6 MB
06 Life-Cycle Processes_ Part One/012 Availability management.mp4 178.9 MB
06 Life-Cycle Processes_ Part One/013 Capacity management.mp4 175.2 MB
07 Life-Cycle Processes_ Part Two/012 Release and Deployment Management.mp4 175.0 MB
05 Life-Cycle Phases/014 Service measurement systems and metrics.mp4 165.9 MB
04 Key Principles Models and Concepts/004 Specific roles.mp4 164.8 MB
07 Life-Cycle Processes_ Part Two/018 Event management.mp4 160.7 MB
06 Life-Cycle Processes_ Part One/015 Security management.mp4 144.0 MB
04 Key Principles Models and Concepts/001 Processes.mp4 142.9 MB
07 Life-Cycle Processes_ Part Two/026 Problem-management activities.mp4 142.0 MB
05 Life-Cycle Phases/008 Service Transition_ Goal scope processes and key concepts.mp4 132.0 MB
05 Life-Cycle Phases/001 Service Strategy_ Goal scope processes and key concepts.mp4 131.5 MB
07 Life-Cycle Processes_ Part Two/003 Service Asset and Configuration Management.mp4 131.3 MB
07 Life-Cycle Processes_ Part Two/019 Incident management.mp4 130.4 MB
07 Life-Cycle Processes_ Part Two/011 Change management interfaces.mp4 127.8 MB
08 Service-Management Functions/003 Service Desk and objectives.mp4 127.1 MB
07 Life-Cycle Processes_ Part Two/004 Configuration Management System.mp4 126.9 MB
07 Life-Cycle Processes_ Part Two/022 Activities of incident management.mp4 125.2 MB
06 Life-Cycle Processes_ Part One/002 Service portfolio management.mp4 120.9 MB
02 Service Life Cycle/002 Components and phases of a service life cycle.mp4 117.9 MB
05 Life-Cycle Phases/013 Continual Service Improvement_ Goal process and key concepts.mp4 115.6 MB
05 Life-Cycle Phases/004 Service Design_ Goal scope processes and key concepts.mp4 113.8 MB
02 Service Life Cycle/001 What is ITIL_.mp4 110.9 MB
05 Life-Cycle Phases/011 Service Operation_ Purpose scope processes and key concepts.mp4 107.3 MB
04 Key Principles Models and Concepts/002 Processes tools and automation.mp4 105.6 MB
06 Life-Cycle Processes_ Part One/006 Service Design coordination.mp4 105.0 MB
06 Life-Cycle Processes_ Part One/004 Business relationship management.mp4 103.5 MB
06 Life-Cycle Processes_ Part One/016 Supplier management.mp4 101.9 MB
05 Life-Cycle Phases/009 Service Knowledge Management System.mp4 101.4 MB
03 Service Management as a Practice/001 IT today IT opportunity.mp4 100.2 MB
07 Life-Cycle Processes_ Part Two/024 Problem management.mp4 98.2 MB
05 Life-Cycle Phases/002 Service Strategy_ Value creation.mp4 97.8 MB
07 Life-Cycle Processes_ Part Two/009 Activities of change management.mp4 97.5 MB
07 Life-Cycle Processes_ Part Two/028 Request fulfillment.mp4 97.1 MB
02 Service Life Cycle/003 Main concepts of the service life cycle.mp4 97.0 MB
03 Service Management as a Practice/002 What is a service_.mp4 96.9 MB
02 Service Life Cycle/004 Summary_ Service life cycle.mp4 96.3 MB
05 Life-Cycle Phases/020 Summary_ Life-cycle phases.mp4 96.3 MB
08 Service-Management Functions/002 Service Desk organizational structure.mp4 94.5 MB
07 Life-Cycle Processes_ Part Two/008 Change Advisory Board and Emergency Change Advisory Board.mp4 91.5 MB
06 Life-Cycle Processes_ Part One/007 Service Catalog key concepts.mp4 90.1 MB
06 Life-Cycle Processes_ Part One/008 More Service Catalog key concepts.mp4 85.5 MB
04 Key Principles Models and Concepts/006 Risk management.mp4 84.1 MB
07 Life-Cycle Processes_ Part Two/013 The four phases of Release and Deployment Management.mp4 83.9 MB
07 Life-Cycle Processes_ Part Two/023 Incident-management interfaces.mp4 82.5 MB
05 Life-Cycle Phases/010 Value to the business of Service Transition.mp4 82.5 MB
06 Life-Cycle Processes_ Part One/010 Key activities of Service Level Management.mp4 79.9 MB
06 Life-Cycle Processes_ Part One/003 Financial management for IT services.mp4 78.8 MB
03 Service Management as a Practice/006 Key IT service management roles.mp4 77.8 MB
08 Service-Management Functions/006 Application management.mp4 77.3 MB
01 Introduction/003 Qualification scheme.mp4 77.0 MB
04 Key Principles Models and Concepts/009 Service portfolio pipeline and catalog.mp4 76.0 MB
04 Key Principles Models and Concepts/010 Prioritization.mp4 74.7 MB
04 Key Principles Models and Concepts/003 Functions.mp4 74.0 MB
07 Life-Cycle Processes_ Part Two/002 Transition Planning and Support.mp4 72.9 MB
05 Life-Cycle Phases/005 Five aspects of Service Design.mp4 71.5 MB
03 Service Management as a Practice/009 Summary_ Service management as a practice.mp4 70.1 MB
07 Life-Cycle Processes_ Part Two/025 Key concepts of problem management.mp4 69.2 MB
07 Life-Cycle Processes_ Part Two/027 Problem-management interfaces.mp4 69.1 MB
07 Life-Cycle Processes_ Part Two/016 Service Knowledge Management System.mp4 69.0 MB
07 Life-Cycle Processes_ Part Two/020 Key concepts of incident management.mp4 68.4 MB
07 Life-Cycle Processes_ Part Two/029 Access management.mp4 67.9 MB
08 Service-Management Functions/005 IT operations management.mp4 67.5 MB
07 Life-Cycle Processes_ Part Two/007 Change models.mp4 67.1 MB
03 Service Management as a Practice/004 What comprises value_.mp4 66.4 MB
06 Life-Cycle Processes_ Part One/011 Interfaces with Service Level Management.mp4 66.3 MB
04 Key Principles Models and Concepts/008 Communication.mp4 66.1 MB
05 Life-Cycle Phases/012 Value to the business of Service Operation.mp4 65.9 MB
03 Service Management as a Practice/003 What is service management_.mp4 64.2 MB
05 Life-Cycle Phases/016 The Continual Service Improvement model.mp4 64.1 MB
04 Key Principles Models and Concepts/011 Summary_ Key principles models and concepts.mp4 62.7 MB
07 Life-Cycle Processes_ Part Two/005 Definitive Media Library.mp4 62.0 MB
07 Life-Cycle Processes_ Part Two/031 Seven-step improvement process.mp4 61.0 MB
01 Introduction/001 Welcome objective and schedule.mp4 57.4 MB
05 Life-Cycle Phases/003 Value to the business of Service Strategy.mp4 57.4 MB
05 Life-Cycle Phases/015 The Continual Service Improvement register.mp4 57.0 MB
08 Service-Management Functions/004 Technical management.mp4 56.8 MB
08 Service-Management Functions/001 Functions overview.mp4 54.5 MB
04 Key Principles Models and Concepts/005 The Responsible Accountable Contribution Informed (RACI) model.mp4 50.6 MB
05 Life-Cycle Phases/007 Value to the business of Service Design.mp4 50.6 MB
07 Life-Cycle Processes_ Part Two/010 The seven Rs of change management.mp4 50.4 MB
03 Service Management as a Practice/007 Governance.mp4 48.4 MB
05 Life-Cycle Phases/006 Service Design package.mp4 48.1 MB
03 Service Management as a Practice/005 The 4 Ps of service design.mp4 47.5 MB
04 Key Principles Models and Concepts/007 Business case.mp4 46.8 MB
06 Life-Cycle Processes_ Part One/005 Service Design_ Phase and processes overview.mp4 44.5 MB
07 Life-Cycle Processes_ Part Two/001 Service Transition_ Phase and process overview.mp4 44.2 MB
07 Life-Cycle Processes_ Part Two/014 Knowledge management.mp4 44.1 MB
01 Introduction/002 Certification exam.mp4 40.5 MB
05 Life-Cycle Phases/017 The Plan-Do-Check-Act (PDCA) model.mp4 38.0 MB
07 Life-Cycle Processes_ Part Two/021 Incident models.mp4 37.7 MB
08 Service-Management Functions/007 Summary_ Functions.mp4 35.7 MB
07 Life-Cycle Processes_ Part Two/017 Service Operation_ Phase and process overview.mp4 35.2 MB
05 Life-Cycle Phases/019 Integration of the five core phases.mp4 34.9 MB
05 Life-Cycle Phases/018 Value to the business of Continual Service Improvement.mp4 34.5 MB
07 Life-Cycle Processes_ Part Two/032 Summary_ Life-cycle processes.mp4 32.8 MB
06 Life-Cycle Processes_ Part One/001 Service Strategy_ Phase and processes overview.mp4 32.3 MB
07 Life-Cycle Processes_ Part Two/015 Data Information Knowledge Wisdom structure.mp4 22.7 MB
07 Life-Cycle Processes_ Part Two/030 Continual Service Improvement_ Phase and process overview.mp4 19.6 MB
03 Service Management as a Practice/008 Other quality frameworks_ ISO_IEC 20000 and the Plan-Do-Check-Act (PDCA) model-en.srt 26.0 kB
07 Life-Cycle Processes_ Part Two/006 Change management-en.srt 25.5 kB
06 Life-Cycle Processes_ Part One/014 IT Service Continuity Management-en.srt 23.1 kB
06 Life-Cycle Processes_ Part One/009 Service Level Management_ Overview and key concepts-en.srt 19.8 kB
07 Life-Cycle Processes_ Part Two/012 Release and Deployment Management-en.srt 18.4 kB
06 Life-Cycle Processes_ Part One/012 Availability management-en.srt 18.2 kB
07 Life-Cycle Processes_ Part Two/018 Event management-en.srt 17.3 kB
05 Life-Cycle Phases/014 Service measurement systems and metrics-en.srt 17.0 kB
06 Life-Cycle Processes_ Part One/013 Capacity management-en.srt 16.5 kB
04 Key Principles Models and Concepts/004 Specific roles-en.srt 15.4 kB
04 Key Principles Models and Concepts/001 Processes-en.srt 15.2 kB
07 Life-Cycle Processes_ Part Two/003 Service Asset and Configuration Management-en.srt 14.1 kB
07 Life-Cycle Processes_ Part Two/026 Problem-management activities-en.srt 14.0 kB
07 Life-Cycle Processes_ Part Two/022 Activities of incident management-en.srt 13.3 kB
07 Life-Cycle Processes_ Part Two/019 Incident management-en.srt 13.2 kB
06 Life-Cycle Processes_ Part One/002 Service portfolio management-en.srt 13.1 kB
06 Life-Cycle Processes_ Part One/015 Security management-en.srt 13.0 kB
05 Life-Cycle Phases/008 Service Transition_ Goal scope processes and key concepts-en.srt 12.9 kB
08 Service-Management Functions/003 Service Desk and objectives-en.srt 12.9 kB
05 Life-Cycle Phases/001 Service Strategy_ Goal scope processes and key concepts-en.srt 12.8 kB
07 Life-Cycle Processes_ Part Two/004 Configuration Management System-en.srt 12.8 kB
07 Life-Cycle Processes_ Part Two/011 Change management interfaces-en.srt 12.1 kB
05 Life-Cycle Phases/013 Continual Service Improvement_ Goal process and key concepts-en.srt 11.9 kB
02 Service Life Cycle/003 Main concepts of the service life cycle-en.srt 11.5 kB
06 Life-Cycle Processes_ Part One/004 Business relationship management-en.srt 11.5 kB
02 Service Life Cycle/002 Components and phases of a service life cycle-en.srt 11.4 kB
05 Life-Cycle Phases/004 Service Design_ Goal scope processes and key concepts-en.srt 10.9 kB
04 Key Principles Models and Concepts/002 Processes tools and automation-en.srt 10.8 kB
05 Life-Cycle Phases/011 Service Operation_ Purpose scope processes and key concepts-en.srt 10.7 kB
06 Life-Cycle Processes_ Part One/006 Service Design coordination-en.srt 10.6 kB
05 Life-Cycle Phases/002 Service Strategy_ Value creation-en.srt 10.4 kB
03 Service Management as a Practice/001 IT today IT opportunity-en.srt 10.4 kB
02 Service Life Cycle/001 What is ITIL_-en.srt 10.3 kB
06 Life-Cycle Processes_ Part One/016 Supplier management-en.srt 10.0 kB
07 Life-Cycle Processes_ Part Two/009 Activities of change management-en.srt 9.8 kB
05 Life-Cycle Phases/020 Summary_ Life-cycle phases-en.srt 9.6 kB
02 Service Life Cycle/004 Summary_ Service life cycle-en.srt 9.6 kB
07 Life-Cycle Processes_ Part Two/028 Request fulfillment-en.srt 9.4 kB
07 Life-Cycle Processes_ Part Two/024 Problem management-en.srt 9.4 kB
05 Life-Cycle Phases/009 Service Knowledge Management System-en.srt 9.3 kB
03 Service Management as a Practice/002 What is a service_-en.srt 9.3 kB
06 Life-Cycle Processes_ Part One/007 Service Catalog key concepts-en.srt 9.0 kB
06 Life-Cycle Processes_ Part One/008 More Service Catalog key concepts-en.srt 9.0 kB
07 Life-Cycle Processes_ Part Two/008 Change Advisory Board and Emergency Change Advisory Board-en.srt 8.9 kB
08 Service-Management Functions/002 Service Desk organizational structure-en.srt 8.8 kB
07 Life-Cycle Processes_ Part Two/013 The four phases of Release and Deployment Management-en.srt 8.6 kB
05 Life-Cycle Phases/010 Value to the business of Service Transition-en.srt 8.3 kB
07 Life-Cycle Processes_ Part Two/023 Incident-management interfaces-en.srt 8.3 kB
07 Life-Cycle Processes_ Part Two/002 Transition Planning and Support-en.srt 8.2 kB
04 Key Principles Models and Concepts/006 Risk management-en.srt 8.0 kB
06 Life-Cycle Processes_ Part One/003 Financial management for IT services-en.srt 7.9 kB
04 Key Principles Models and Concepts/009 Service portfolio pipeline and catalog-en.srt 7.8 kB
03 Service Management as a Practice/009 Summary_ Service management as a practice-en.srt 7.7 kB
08 Service-Management Functions/006 Application management-en.srt 7.7 kB
06 Life-Cycle Processes_ Part One/010 Key activities of Service Level Management-en.srt 7.7 kB
01 Introduction/003 Qualification scheme-en.srt 7.6 kB
03 Service Management as a Practice/006 Key IT service management roles-en.srt 7.5 kB
05 Life-Cycle Phases/005 Five aspects of Service Design-en.srt 7.5 kB
07 Life-Cycle Processes_ Part Two/025 Key concepts of problem management-en.srt 7.4 kB
04 Key Principles Models and Concepts/003 Functions-en.srt 7.1 kB
04 Key Principles Models and Concepts/010 Prioritization-en.srt 6.9 kB
04 Key Principles Models and Concepts/008 Communication-en.srt 6.8 kB
08 Service-Management Functions/005 IT operations management-en.srt 6.8 kB
03 Service Management as a Practice/003 What is service management_-en.srt 6.6 kB
07 Life-Cycle Processes_ Part Two/007 Change models-en.srt 6.5 kB
07 Life-Cycle Processes_ Part Two/029 Access management-en.srt 6.4 kB
03 Service Management as a Practice/004 What comprises value_-en.srt 6.4 kB
06 Life-Cycle Processes_ Part One/011 Interfaces with Service Level Management-en.srt 6.3 kB
04 Key Principles Models and Concepts/011 Summary_ Key principles models and concepts-en.srt 6.2 kB
07 Life-Cycle Processes_ Part Two/020 Key concepts of incident management-en.srt 6.2 kB
01 Introduction/001 Welcome objective and schedule-en.srt 6.1 kB
07 Life-Cycle Processes_ Part Two/027 Problem-management interfaces-en.srt 6.1 kB
05 Life-Cycle Phases/012 Value to the business of Service Operation-en.srt 6.1 kB
07 Life-Cycle Processes_ Part Two/016 Service Knowledge Management System-en.srt 6.0 kB
05 Life-Cycle Phases/016 The Continual Service Improvement model-en.srt 6.0 kB
07 Life-Cycle Processes_ Part Two/031 Seven-step improvement process-en.srt 5.9 kB
05 Life-Cycle Phases/015 The Continual Service Improvement register-en.srt 5.8 kB
07 Life-Cycle Processes_ Part Two/005 Definitive Media Library-en.srt 5.7 kB
08 Service-Management Functions/004 Technical management-en.srt 5.7 kB
05 Life-Cycle Phases/003 Value to the business of Service Strategy-en.srt 5.7 kB
05 Life-Cycle Phases/007 Value to the business of Service Design-en.srt 5.5 kB
07 Life-Cycle Processes_ Part Two/010 The seven Rs of change management-en.srt 5.2 kB
04 Key Principles Models and Concepts/005 The Responsible Accountable Contribution Informed (RACI) model-en.srt 5.0 kB
08 Service-Management Functions/001 Functions overview-en.srt 4.9 kB
04 Key Principles Models and Concepts/007 Business case-en.srt 4.7 kB
03 Service Management as a Practice/007 Governance-en.srt 4.6 kB
03 Service Management as a Practice/005 The 4 Ps of service design-en.srt 4.4 kB
05 Life-Cycle Phases/006 Service Design package-en.srt 4.3 kB
07 Life-Cycle Processes_ Part Two/014 Knowledge management-en.srt 4.2 kB
01 Introduction/002 Certification exam-en.srt 4.2 kB
07 Life-Cycle Processes_ Part Two/001 Service Transition_ Phase and process overview-en.srt 4.2 kB
07 Life-Cycle Processes_ Part Two/021 Incident models-en.srt 4.0 kB
06 Life-Cycle Processes_ Part One/005 Service Design_ Phase and processes overview-en.srt 3.8 kB
08 Service-Management Functions/007 Summary_ Functions-en.srt 3.7 kB
05 Life-Cycle Phases/019 Integration of the five core phases-en.srt 3.4 kB
05 Life-Cycle Phases/017 The Plan-Do-Check-Act (PDCA) model-en.srt 3.3 kB
07 Life-Cycle Processes_ Part Two/032 Summary_ Life-cycle processes-en.srt 3.1 kB
07 Life-Cycle Processes_ Part Two/017 Service Operation_ Phase and process overview-en.srt 3.1 kB
06 Life-Cycle Processes_ Part One/001 Service Strategy_ Phase and processes overview-en.srt 3.1 kB
05 Life-Cycle Phases/018 Value to the business of Continual Service Improvement-en.srt 3.0 kB
07 Life-Cycle Processes_ Part Two/015 Data Information Knowledge Wisdom structure-en.srt 2.6 kB
07 Life-Cycle Processes_ Part Two/030 Continual Service Improvement_ Phase and process overview-en.srt 1.9 kB

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