- 【压缩文件】 [ CourseMega.com ] Udemy - Customer Service, Customer Support, And Customer Experience.zip
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- [ CourseMega.com ] Udemy - Customer Service, Customer Support, And Customer Experience.zip 1.3 GB
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- 【压缩文件】 English for Customer Care - The Ideal Quick Course for Customer Care (Express)(Book and Audio)
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- 【压缩文件】 [ FreeCourseWeb.com ] Udemy - Mapping Customer Journeys & Dealing With Customer Complaints.zip
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- [ FreeCourseWeb.com ] Udemy - Mapping Customer Journeys & Dealing With Customer Complaints.zip 597.6 MB
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- 【文档书籍】 English for Customer Care-The Ideal Quick Course for Customer Care-(Express)-2007-PDF-AudioBook-2007-IPT
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- English for Customer Care-The Ideal Quick Course for Customer Care-(Express)-2007-PDF-AudioBook-2007-IPT.pdf 54.5 MB
- English for Customer Care-The Ideal Quick Course for Customer Care-(Express)-2007-PDF-AudioBook-2007-IPT/Track 20.mp3 3.0 MB
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- English for Customer Care-The Ideal Quick Course for Customer Care-(Express)-2007-PDF-AudioBook-2007-IPT/Track 17.mp3 1.9 MB
- English for Customer Care-The Ideal Quick Course for Customer Care-(Express)-2007-PDF-AudioBook-2007-IPT/Track 13.mp3 1.8 MB
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- English for Customer Care-The Ideal Quick Course for Customer Care-(Express)-2007-PDF-AudioBook-2007-IPT/Track 08.mp3 1.7 MB
- English for Customer Care-The Ideal Quick Course for Customer Care-(Express)-2007-PDF-AudioBook-2007-IPT/Track 28.mp3 1.5 MB
- English for Customer Care-The Ideal Quick Course for Customer Care-(Express)-2007-PDF-AudioBook-2007-IPT/Track 14.mp3 1.5 MB
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- 【其他】 Pluralsight.How.We.Used.Fast.Customer.Feedback.To.Build.A.Product.For.Fast.Customer.Feedback.Front.2019-NOLEDGE
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- 【音乐】 Kool Customer - Kool Customer (2018)
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- 【音乐】 Fader, Toms - The Customer Centricity Playbook Implement a Winning Strategy Driven by Customer Lifetime Value
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收录时间:2020-11-06
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- 【影视】 [FreeCoursesOnline.Me] [LYNDA] Customer Service Winning Back a Lost Customer [FCO]
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收录时间:2021-01-27
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- 1-4 Three big reasons to invest in win-back.mp4 120.4 MB
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- 1-2 Why customer win-back matters.mp4 73.1 MB
- 3-10 Case study- A mobile carrier's win-back campaign.mp4 71.9 MB
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- 【影视】 [ CoursePig.com ] Linkedin - Customer Service - Creating Customer Value
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收录时间:2021-12-08
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- ~Get Your Files Here !/[1] Introduction/[1] What is customer value.mp4 35.3 MB
- ~Get Your Files Here !/[4] 3. Advanced Customer Value/[1] Extracting customer value.mp4 25.0 MB
- ~Get Your Files Here !/[4] 3. Advanced Customer Value/[2] Current value vs. future value.mp4 23.0 MB
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- ~Get Your Files Here !/[3] 2. The Value Narrative/[3] Reshaping your value narrative.mp4 21.1 MB
- ~Get Your Files Here !/[3] 2. The Value Narrative/[2] Reviewing your current messaging.mp4 21.1 MB
- ~Get Your Files Here !/[4] 3. Advanced Customer Value/[3] Low value to high value.mp4 17.2 MB
- ~Get Your Files Here !/[3] 2. The Value Narrative/[4] Different strokes for different folks.mp4 17.1 MB
- ~Get Your Files Here !/[3] 2. The Value Narrative/[1] Understanding value over price.mp4 16.3 MB
- ~Get Your Files Here !/[2] 1. Understanding Customer Value/[2] Creating customer value.mp4 15.7 MB
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- ~Get Your Files Here !/[2] 1. Understanding Customer Value/[3] Different ways to measure value.mp4 14.0 MB
- ~Get Your Files Here !/[5] Conclusion/[1] Next steps.mp4 8.4 MB
- ~Get Your Files Here !/[4] 3. Advanced Customer Value/[1] Extracting customer value.srt 6.4 kB
- ~Get Your Files Here !/[4] 3. Advanced Customer Value/[2] Current value vs. future value.srt 6.1 kB
- ~Get Your Files Here !/[3] 2. The Value Narrative/[2] Reviewing your current messaging.srt 5.9 kB
- ~Get Your Files Here !/[3] 2. The Value Narrative/[3] Reshaping your value narrative.srt 5.8 kB
- ~Get Your Files Here !/[3] 2. The Value Narrative/[5] The expectations gap.srt 5.8 kB
- ~Get Your Files Here !/[2] 1. Understanding Customer Value/[3] Different ways to measure value.srt 5.0 kB
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收录时间:2022-02-14
文档个数:21
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- ~Get Your Files Here !/3. Creating Customer Personas/03. Start with a journey map.mp4 38.0 MB
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- ~Get Your Files Here !/3. Creating Customer Personas/06. Step three Name and personify your customers.mp4 35.4 MB
- ~Get Your Files Here !/2. Customer Personas What They Are and Aren’t/02. Four big mistakes with customer personas.mp4 33.0 MB
- ~Get Your Files Here !/4. Get the Most Out of Customer Persona Research/07. The moment of truth.mp4 32.4 MB
- ~Get Your Files Here !/3. Creating Customer Personas/05. Step two Identify your customer motivations and pain points.mp4 32.3 MB
- ~Get Your Files Here !/4. Get the Most Out of Customer Persona Research/08. Onboard new hires using personas.mp4 30.3 MB
- ~Get Your Files Here !/5. Conclusion/09. Start, stop, continue exercise.mp4 17.5 MB
- ~Get Your Files Here !/1. Introduction/01. What customer personas are and why you need them.mp4 15.2 MB
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- ~Get Your Files Here !/3. Creating Customer Personas/04. Step one Conduct research.en.srt 4.3 kB
- ~Get Your Files Here !/3. Creating Customer Personas/03. Start with a journey map.en.srt 4.3 kB
- ~Get Your Files Here !/3. Creating Customer Personas/06. Step three Name and personify your customers.en.srt 3.9 kB
- ~Get Your Files Here !/3. Creating Customer Personas/05. Step two Identify your customer motivations and pain points.en.srt 3.9 kB
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- ~Get Your Files Here !/2. Customer Personas What They Are and Aren’t/02. Four big mistakes with customer personas.en.srt 3.7 kB
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- ~Get Your Files Here !/Bonus Resources.txt 386 Bytes
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收录时间:2023-05-15
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- ~Get Your Files Here !/01 - Introduction/01 - Build a customer-centric culture.mp4 16.8 MB
- ~Get Your Files Here !/03 - 2. Supporting Employees' Behavior Change/04 - How to conduct bright spot analysis.mp4 16.8 MB
- ~Get Your Files Here !/04 - 3. Removing Barriers to Customer-Centricity/01 - Transformation checklist for customer-centric culture.mp4 14.6 MB
- ~Get Your Files Here !/04 - 3. Removing Barriers to Customer-Centricity/04 - Removing barriers to customer-centricity.mp4 12.8 MB
- ~Get Your Files Here !/04 - 3. Removing Barriers to Customer-Centricity/02 - Training for customer-centricity.mp4 12.8 MB
- ~Get Your Files Here !/02 - 1. Why Culture Change Is So Important/01 - Customer-centric culture is critical for great CX.mp4 10.8 MB
- ~Get Your Files Here !/03 - 2. Supporting Employees' Behavior Change/02 - Spot indicators of progress towards customer-centricity.mp4 10.7 MB
- ~Get Your Files Here !/04 - 3. Removing Barriers to Customer-Centricity/03 - Barriers to customer-centricity.mp4 10.6 MB
- ~Get Your Files Here !/02 - 1. Why Culture Change Is So Important/03 - Find your compelling why for culture transformation.mp4 10.4 MB
- ~Get Your Files Here !/05 - Conclusion/01 - Continuing your customer-centric culture change.mp4 10.1 MB
- ~Get Your Files Here !/02 - 1. Why Culture Change Is So Important/04 - Secure executive support to lead your culture transformation.mp4 9.1 MB
- ~Get Your Files Here !/03 - 2. Supporting Employees' Behavior Change/01 - Recognizing employees for customer-centricity.mp4 8.6 MB
- ~Get Your Files Here !/02 - 1. Why Culture Change Is So Important/02 - Five steps that support customer-centric culture change.mp4 7.3 MB
- ~Get Your Files Here !/03 - 2. Supporting Employees' Behavior Change/03 - Bright spot analysis drives culture change.mp4 6.6 MB
- ~Get Your Files Here !/03 - 2. Supporting Employees' Behavior Change/04 - How to conduct bright spot analysis.srt 7.2 kB
- ~Get Your Files Here !/04 - 3. Removing Barriers to Customer-Centricity/01 - Transformation checklist for customer-centric culture.srt 6.7 kB
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收录时间:2020-01-23
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收录时间:2020-01-23
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- Veronica - Another Satisfied Customer.mp4 1.6 GB
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- 1. Identifying Your Best Customers/174468_01_01_MM30_Why.mp4 40.9 MB
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- 4. Conclusion/174468_04_01_MM30_End.mp4 31.8 MB
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